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For The Best in Teambuilding, Trainings, and Recognition Events

info@senseofdelight.com
(415)860-1616
Home arrow Training arrow Training Programs arrow Making Customer Service Magic
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SAMPLE SESSION CHOICES

Pick pocket
An icebreaker introduction and opening to energize the room and provide an opportunity to earn some 'seed' money for the afternoon.

Let the games begin
Teams playing one or more of the following games: Customer Service Scramble, Customer Service Jeopardy, or Customer Service Bingo. These are designed and played to show graphically and with humor both the customer experience and the employee experience.

Brainstorm Session
Top Customer Service Peeves and Customer Service Practices currently in use. Sharing in groups- Best and Worst experiences and scenarios

Show me the Magic
The toughest challenges can create the most worthwhile and lasting solutions. Using the information and ideas we have received from your teams in our brainstorm session, we will construct (literally, out of foam building toys ) our most innovative and do-able solutions.

Watch Me Disappear
The deterrents to performing at our peak. In an honest andsafe way, we will look at the realistic obstacles and difficulties that we encounter in our service roles.

The Magic of Appreciation
What is it that every one in this world is looking for? When we offer the magic thing that everyone is looking for, everything transforms. What is it that creates lasting loyalty, and long term customer relationships? How does appreciation affect our willingness to be present? How can we bring more fun and joy to the workplace, creating an outstanding environment we all want to be part of?

Creating our own brand of Magic
Workshop on branding our own customer service practices and workplace magic. We have several ways of doing this. One popular one being our Ice Cream Branding creations, presentations and celebrations. We can also offer a hands-on workshop on creating fantastic workplace morale.

We will customize Magic bUCKS to play with throughout the session. Activities and games will be awarded a $$ value and all participants will be able to cash in their earnings for prizes at the end of the session.
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For The Best in Teambuilding, Trainings, and Recognition Events


"Bringing out and celebrating the best in everyone!"

"The staff of Making it Big would like to take this opportunity to thankyou for the wonderful team building event Sense of Delight provided. You created a fun, safe atmosphere while inspiring and motivating us! The general consensus is A+!!

Thanks you for sharing your delightful energy and team building skills with us!"

Making It Big Clothing Company
Cotati California

"This was my idea of a perfect evening"
"This is the best event we have had as an organization"
"I cannot remember having laughed so hard"
"I left my stress and preoccupation behind"

Women in Leadership
Pacific Bell